Oppo Strengthens Regional Presence With New Service Centre

OPPO, the leading global smart device brand, has opened its biggest customer experience shop in the region.

Through the shop OPPO’s new Customer Experience Shop will get access to product service, repairs, and user guide on a broad range of audio, mobile, and computing products.

Consumers who visit the experience shop will get to experience top level one on one consultation with OPPO’s technicians on their repairs reducing phone repair wait time to under an hour with genuine spare parts and warranties.

The OPPO Customer Experience Shop will equally enable consumers to experience one on one interaction with various phone models of OPPO’s product line that cater to wide variety of mobile phone users such as social media users, business users, mobile photography enthusiasts, among others.

Additionally, buyers will be able to receive on-the-spot software updates as well as guidance on how to make the most of the smart ecosystem by leveraging the company’s various products, accessories and services.

READ ALSO: OPPO Highlights Sustainable Practices in Data Center Innovation

“At a time when customer satisfaction is at the core of business growth and statistics indicating that 86%, good customer service turns one-time customers into long-term brand champions according to Khoros, OPPO is focused to giving the best experience it can offer to our customers. This is not just in our phones and smart devices but also in customer service,” said Fredrique Achieng, PR Manager OPPO Kenya.

The opening of the shop reaffirms the importance of Kenyan market to the firms global strategy as it takes a customer centric approach to deliver top quality service to its consumers.

For the next week, customers who visit the new customer experience shop located at Emperor Plaza, Koinange Street there shall receive amazing gifts from OPPO as the brand continues to appreciate its customers for their support.

In addition to opening the customer experience shop, the phone maker introduced the OPPO Pad Air in the Kenyan Market for the first time.

Customers who visit the shop will get to experience unmatched computing experience of the OPPO Pad Air.

With the 6.94mm ultra-slim body and weighing 440g, the OPPO Pad Air tablet makes it graceful to carry around. Powered by the Qualcomm Snapdragon 680 mobile platform, OPPO Pad Air has a 10.36-inch 2K display with quad speakers supporting Dolby Atmos and comes equipped with the new ColorOS for Pad system.

  • Authentication & Warranty Checks
  • OPPO Care Product
  • Repair Tracking
  • Software Updates
  • UV Protection film installation  (Free)
  • Dedicated Contact Centre 0800601171(Toll Free)
  • Original Spare Parts
  • Send-in Repair Service
  • 10% discount on phone repairs & accessories during OPPO customer appreciation week (Monthly).

“The opening of this customer experience shop and addition of OPPO Pad Air into Kenya’s product line, continues to reaffirm commitment to the Kenyan Market as we seek to revolutionize customer experience for all our users,” she added.

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Meet Jacktone Lawi, a seasoned technology journalist with years of experience in the industry. I have developed my passion for technology during my formative years, which has been instrumental in shaping my career trajectory. My expertise lies in reporting on emerging technologies and their impact on businesses and consumers worldwide. Through my experience I’m well-versed in covering topics such as artificial intelligence, blockchain, cybersecurity, cloud computing, and digital transformation, among others. Throughout my career, I have has demonstrated an exceptional ability to distill complex technical information into accessible and engaging content that resonates with my readers. My writing style is clear, concise, and informative, allowing me to communicate even the most technical concepts to a broad audience. Beyond my writing skills, I have also become known for extensive network of industry contacts and ability to secure exclusive interviews with high-profile figures in the technology world. These connections have enabled me to gain unique insights into the latest trends and developments in the field, giving me a competitive edge in my reporting. In addition to my work as a journalist, I’m also actively engaged in the broader technology community. Where I regularly attend conferences and events, share insights and stays up-to-date on the latest innovations in the industry. Overall, my wealth of experience as a technology journalist have given me a deep understanding of the industry and its impact on society.

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