Zoho Integrates ChatGPT with Zia, Strengthening Generative AI Capabilities

Zoho corporation, a leading global technology company, today announced execution plans and ongoing investment in AI, beginning with the launch of 13 generative AI Zoho application extensions and integrations, powered by ChatGPT.

Zoho’s developing AI strategy includes platform expansion and its innovation roadmap with a focus on delivering superior customer experience and value while ensuring the highest level of customer privacy and security.

For over a decade, Zoho has been executing and implementing AI (Zia) across its product portfolio, developing in-house technology running on the company’s private cloud.

“The fusion of ChatGPT’s generative AI with our homegrown AI features will provide users with a more intuitive, efficient, and secure experience, reflecting Zoho’s deep R&D-first culture,” said Veerakumar Natarajan, Country Head, Zoho Kenya .

“As a technology partner, Zoho’s customers continue to rely on us for keeping them ahead of the curve while retaining core tenets like privacy, which they have come to respect. We will continue to deliver on this promise without compromise.”

Kenya ranked fifth in Africa on the government’s readiness to implement Artificial Intelligence (AI) in the delivery of services to the public, according to the 2022 edition of the annual Government AI Readiness Index released by Oxford Insights.

The report showed Kenya’s overall score of 40.36 percent, placing it behind Egypt, South Africa, Tunisia, and Morocco, while on the technology sector pillar that examines the availability of requisite skills to enable AI adoption, the country posted a dismal score of 28.76 percent, which is below the world average of 35.17 percent.

“This is a positive indicator for the Kenyan market, and businesses need to tap into the full potential of Artificial Intelligence so as to improve their customer experiences, privacy, and productivity,” concludes Natarajan.

The following are the three core tenets of Zoho’s AI strategy:

Customer Experience: Zoho’s AI solutions deliver the context, intelligence, and efficiency necessary to produce exemplary experience.

Zia is woven into the fabric of each step, be it enhancing customer records, producing documents, providing insights into processes or proactively forecasting, and preparing for user issues that might arise.

Customer Privacy: Zoho builds its AI in-house, resulting in optimal privacy protection that effortlessly unifies with users’ greater technology ecosystems.

Tools powered by Zoho’s AI extensions deliver intelligence without compromising customer data or sending information to an unverified third party.

Customer Value: Zoho delivers multifaceted value in the form of customer productivity, ease of use, cost, relevant KPIs, and making AI widely available to a broad set of people.

AI Roadmap and Vision

In the short term, Zoho will facilitate Zia’s integration with third-party intelligence, bringing the newest technology into the company’s broad portfolio of business solutions.

As Zoho progresses, the company intends to take generative AI technology in-house, ensuring its 90 million global users benefit from intelligent experiences as well as Zoho’s leading value and privacy standards.

In addition, Zoho is currently developing proprietary Learning Language Models (LLMs) capable of conversing, summarising, paraphrasing, and adapting to new tasks with zero-shot learning techniques, empowering seamless AI-driven communication and knowledge discovery .

Generative AI in Zoho Applications

Available in its marketplace, Zoho’s new generative AI extensions, powered by ChatGPT, complement the broad portfolio of AI technology Zoho already supports. This new technology has been contextually integrated into Zoho’s applications and can be leveraged right away by users:

Zoho CRM with Generative AI can extract important information from customer records, predict deal outcomes, create custom emails and templates, and check for grammatical errors.

Zoho Analytics with Generative AI allows users to import public datasets, blend them with business data, and create SQL queries from natural language.

Zoho Desk with Generative AI can summarise tickets, analyse customer tone, generate replies from a knowledge base, and track down solutions.

Zoho Writer with Generative AI can suggest headlines, fix punctuation and shorten content, and integrate answers to user questions.

Zoho Mail with Generative AI can create multiple versions of emails, highlight action items, and generate email summaries.

Zoho Cliq with Generative AI can paraphrase messages, transform threads into outlines, and shorten responses.

Zoho Social with Generative AI can produce engaging content, suggest relevant supporting media, and optimise posts.

Zoho Assist with Generative AI can generate shareable summaries and enhance customer service.

Zoho LandingPage with Generative AI can create complete product-specific landing pages with forms, personalisation, SEO optimisation, and migration capabilities.

Zoho SalesIQ with Generative AI can transcribe conversations, tag transcripts, review messages, and utilise ChatGPT Block in Zobot.

Zoho Notebook with Generative AI can organise notes with automatic tagging and summarising, turn them into checklists, and provide grammar and spelling suggestions with Zoho Blue Pencil.

Zoho DataPrep with Generative AI can find external datasets and suggest relevant formulas.

Zoho Meeting with Generative AI allows users to index session transcripts and generate effective keynotes. 

 Availability and Pricing  

Zia is available by default in Zoho’s applications, while ChatGPT-powered integrations are available in Zoho’s Marketplace.

Customers choosing to enable generative AI capabilities within Zoho’s applications may do so using their existing OpenAI account API key. Based on the number of APIs used, customers will be billed directly by OpenAI.

Zoho will maintain a steady rhythm announcing new generative AI extensions and integrations to its portfolio.

Zoho Privacy Pledge  

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. The company owns and operates its data centers, ensuring complete oversight of customer data, privacy, and security.

More than 90 million users around the world, across hundreds of thousands of companies, rely on Zoho everyday to run their businesses, including Zoho itself.

Leave a Reply

Your email address will not be published. Required fields are marked *

Next Post

LG's 2023 OLED Evo Series Recognized for New Sustainable TV Design

Fri May 5 , 2023
Share on Facebook Tweet it Share on Reddit Pin it Share it Email LG Electronics 2023 OLED evo series TVs have been certified as environment friendly, receiving certifications for Reducing CO21 and Measured CO22 pointing to LG’s ongoing environmental, Social and Governance (ESG) efforts for plastic waste reduction. The certification, received for the […]

You May Also Like

Chief Editor

Jacktone Lawi

Meet Jacktone Lawi, a seasoned technology journalist with years of experience in the industry. I have developed my passion for technology during my formative years, which has been instrumental in shaping my career trajectory. My expertise lies in reporting on emerging technologies and their impact on businesses and consumers worldwide. Through my experience I’m well-versed in covering topics such as artificial intelligence, blockchain, cybersecurity, cloud computing, and digital transformation, among others. Throughout my career, I have has demonstrated an exceptional ability to distill complex technical information into accessible and engaging content that resonates with my readers. My writing style is clear, concise, and informative, allowing me to communicate even the most technical concepts to a broad audience. Beyond my writing skills, I have also become known for extensive network of industry contacts and ability to secure exclusive interviews with high-profile figures in the technology world. These connections have enabled me to gain unique insights into the latest trends and developments in the field, giving me a competitive edge in my reporting. In addition to my work as a journalist, I’m also actively engaged in the broader technology community. Where I regularly attend conferences and events, share insights and stays up-to-date on the latest innovations in the industry. Overall, my wealth of experience as a technology journalist have given me a deep understanding of the industry and its impact on society.

Quick Links