Safaricom Unveils myCounty App to Link Kenyans With Their Devolved Services

The country’s major teleco Safaricom has launched a new digital platform myCounty App that will allow counties to digitize all of their services in one spot, offering people with a single citizen access channel.

The’myCounty App’ will allow users to select their county of residence, linking them to the appropriate county’s services for request processing.

Payment for county services, revenue management systems, a citizen reporting and participation tool, and solutions for agriculture, health, utility bills, and SME initiatives will all be available on the platform.

Furthermore, all users will be able to access services from other non-residential counties, allowing them to pay parking and other common fees.

The Telco has chosen Makueni County as the first base launch location, with intentions to gradually expand to other 47 counties in the coming months.

Makueni governor Mutula Kilonzo commented on the initiative, saying that it is a timely and necessary instrument in the transformation push, as there is a need to adapt current ways of doing things.

“It is evident that we cannot solve our problems with the same thinking we used to create them. More than its convenience and accessibility, this app is a tool for breaking through barriers, challenging the status quo and re-imagining what is possible,” Kilonzo said.

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He also stated that the app will encourage county leadership and empower individuals to think boldly and creatively in order to create a better county for themselves and future generations.

How myCounty App will work

According to Safaricom CEO Peter Ndegwa, the service would aim to make it easier for the public to access and pay for county services, saving them from having to visit county offices for manual payments.

“Counties will benefit from more convenient, 24/7 access to their services, increased revenue collection and better visibility of revenue collection and performance,” Ndegwa said.

“We have developed a ‘gateway’ that integrates services from all county providers in one digital channel. Counties will also benefit from additional capabilities including revenue management, cash and bank reconciliation, credit control and debt management, and business intelligence systems.”

Aside from county services, the app will include a ‘Sema Na Governor’ feature that will allow residents to engage their governors or report issues.

It will also give key County and emergency services, such as calls for fire, ambulance, police, and other services, at the touch of a button.

The’myCounty’ services will be available via a USSD short code, a county-specific Android and iPhone app, and a mini-app on the M-PESA Super App.

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