By Linda Saunders, Director Solutions Engineering Africa Every organisation is racing to unlock the power of AI to improve its sales and service experiences. But great AI requires data. Traditionally, companies have handled data that is found in structured formats, with rows and columns, including customer engagement data gathered through […]
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TikTok, the leading short-form video platform, has announced its inaugural Visionary Voices List for Africa. This prestigious list recognises 15 exceptional individuals at the forefront of industry-shifting innovation, viral trends elevating African music, transforming entertainment spaces, and cultural representation. The Visionary Voices Africa List highlights the significant impact these honourees […]
Irvine Partners, the leading independent creative communications agency in Africa, has announced the opening of its second European office in Stuttgart, Germany. This expansion also marks the launch of a dedicated travel and tourism division within the agency. Established in South Africa in 2010, Irvine Partners has significantly expanded its […]
Airtel Africa’s strong fundamentals and focused execution have continued to support its operating performance despite a challenging macro-economic environment. The company reported significant growth in its customer base, increasing by 8.6% to 155.4 million. Data customer penetration rose by 13.4%, reaching 64.4 million users, with data usage per customer up […]
Worldreader, a global nonprofit organization, is providing digital books through BookSmart App, a mobile reading app stocked with a large library of free books with local content, and some translated into Kiswahili. The app is designed to ignite a passion and culture for reading and improve literacy among underprivileged children and […]
OPPO has officially announced a global cooperation agreement with Ericsson, which encompasses global patent cross-licensing, technical cooperation, market expansion, and other collaborative efforts. This agreement includes standard-essential patents (SEPs) related to cellular communication technologies, including 5G. “We are pleased to announce that we have reached a global cooperation […]
Salesforce today announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad range of service issues without preprogrammed scenarios, helping make customer service far more efficient. Unlike traditional chatbots — which can only handle specific […]
49% of Ransomware Attacks Against These 2 Critical Infrastructure Sectors Started with an Exploited Vulnerability Sophos, a global leader of innovative security solutions for defeating cyberattacks, today released a sector survey report, “The State of Ransomware in Critical Infrastructure 2024,” which revealed that the median recovery costs for two […]
Digital fraud schemes are on the rise in the country with 80 per cent of Kenyan having been targeted in the first three months of year, a new TransUnion’s Consumer Pulse Survey has shown. From the findings a notable 72 per cent of respondents who reported being targeted by digital […]
EQ2 Ventures is a Dubai-based investment company that invests across innovative B2B and B2C tech-enabled businesses in the Middle East & Africa. IgniteXL Ventures, based in Silicon Valley, is a global fund dedicated to fueling innovation at the intersection of health, technology, and consumer experiences. Chui Ventures is an Africa based investment […]
