Taxi hailing company Bolt, has launched a driver engagement centre in efforts to enhance its relations and address drivers expectations in terms of handling their concerns.
This new centre comes at a time that competition in the Digital-taxi-hailing firms has intensified with the entry of new players and the introduction of new service offerings.
The driver engagement centre is located in the Westlands area, and will be accessed on an appointment basis to ensure seamless and effective management of driver issues.
The launch of the engagement centre enhances the provision of a range of benefits, including improved driver support, effective communication channels, training opportunities, community building, issue resolution, driver appreciation, and positive branding.
According to Bolt Country Manager for Rides Linda Ndungu the company is committed to ensuring that the needs of local driver partners are addressed and resolved in an effective and timely manner.
“The launch of this centre is a testament that we are strongly committed to enhancing our driver welfare and engagement, which will ultimately contribute to the success and growth of our business and the ride-hailing industry at large,” said Ndungu.
She added that the on demand taxi hailing firm will continue to collaboratively work with stakeholders to continue offering affordable, safe and convenient ride-hailing services in Kenya.
Bolt Regional Hub
In 2022, Bolt launched its regional hub in Nairobi which provides an opportunity for the business to run its operations in a more integrated and cohesive manner across the region.
The regional hub hosts the company’s top leadership overseeing operations across Africa including; Regional Director for Rides across Africa and the Middle East, the Regional Marketing Manager for Africa, Senior Head of Public Policy for Africa and Legal Director for Africa.
Bolt says it continues to constantly work on the holistic driver experience and to provide the support they need to be successful in their businesses.
The company adds that it remains committed to listening, analysing and innovating its services to the benefit of its drivers and passengers.