Airtel Kenya has announced a growth in its customer base, now surpassing 24 million subscribers, according to the latest sector statistics report from the Communications Authority of Kenya (CA).
The milestone comes as the telco ramps up investments in network expansion, customer service, and digital financial services across the country.
Speaking during the launch of the ‘Na Bado Tunagrow’ network coverage campaign, Airtel Kenya Managing Director Ashish Malhotra spoke on Airtel’s commitment to prioritising innovation to meet the changing needs of customers.
“We are deeply humbled by the support of over 24 million customers who continue to believe in us. This is not the destination, it is part of a longer journey. We are committed to Kenya, and whilst we have made huge investments, our mission of enriching lives and driving progress is still not done,” said Airtel Kenya Managing Director, Ashish Malhotra.
Over the years, Airtel has steadily and heavily invested in the country to better serve Kenyans. The investments span network, customer care touch points and distribution infrastructure.
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Through Airtel Money, the company has also endeavored to bridge the financial inclusion gap in the country with its financial services offerings.
Courtesy of the rapid Airtel network expansion in the North Eastern region of the country last year, Kenyans in the underserved areas of Mandera, Wajir, and Garissa can now access connectivity and digital opportunities.
“With the recent upgrade of our Airtel Money platform, which brings speedy, reliable, and innovative services, we are seeing more Kenyans trusting us with their financial needs and we continue to improve as we promote financial inclusion,” said Malhotra.
The ‘Na Bado Tunagrow’ campaign is a reflection of Airtel’s ongoing journey driven by the trust of its customers and the belief that every Kenyan deserves access to reliable and modern digital services.
“This is a thank you to every Kenyan who has supported our journey. We are not done. We will continue to grow, improve, and serve; Na bado tunagrow,” Malhotra concluded.
